Senior Customer Service Rep - Order Management & Negotiation

Motion; Madison (WI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation, sick, and holiday pay

Job summary

A prominent industrial services provider in Madison, WI is looking for a Customer Service Representative II. This role involves managing customer orders, building relationships to drive repeat business, and assisting less experienced team members. Candidates should possess excellent communication skills and have 3-5 years of relevant experience. The position offers a full-time contract with comprehensive benefits and a focus on customer satisfaction.

Qualifications

• Typically requires a high school diploma or GED and 3-5 years of related experience.
• Excellent communication skills including written, verbal, and listening.

Responsibilities

• Place customer orders via telephone, fax, email, or counter sales.
• Build customer relationships to drive repeat business.
• Handle customer inquiries regarding products and provide quotes.
• Assist less experienced Customer Service Representatives.

Skills

Excellent communication skills

Multi-tasking

Strong computer skills

Negotiation skills

Attention to detail

Education

High school diploma or GED

Job description

A prominent industrial services provider in Madison, WI is looking for a Customer Service Representative II. This role involves managing customer orders, building relationships to drive repeat business, and assisting less experienced team members. Candidates should possess excellent communication skills and have 3-5 years of relevant experience. The position offers a full-time contract with comprehensive benefits and a focus on customer satisfaction.