Customer Service Representative

Massoud Furniture; Dallas (TX); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

401(k) with company matching

Health, dental, and vision insurance

Paid time off

Supportive and collaborative team culture

Job summary

A family-owned furniture company is looking for a mid-senior level Customer Service Representative in Dallas. The ideal candidate will handle customer inquiries, process orders, and provide troubleshooting support to enhance the overall customer experience. With a minimum of 3 years in a customer service role, strong Excel capabilities are essential. The company offers a collaborative culture and benefits including a 401(k) plan, insurance, and paid time off.

Qualifications

• Minimum 3 years of customer service experience required.
• Intermediate to advanced skills in Microsoft Excel.
• Proficient in Microsoft Office applications.

Responsibilities

• Manage customer inquiries and process detailed orders.
• Serve as the primary contact for customers and responders.
• Troubleshoot system access and ensure a seamless customer experience.

Skills

Customer communication

Microsoft Excel

Microsoft Office proficiency

Attention to detail

Multitasking

Education

Bachelor's degree preferred

Job description

For more than 60 years, Massoud Furniture has been a leader in the wholesale upholstery industry. We are a family‑owned company known for exceptional craftsmanship, curated fabrics and leathers, and a commitment to blending traditional techniques with modern technology. Our employees are truly part of the Massoud family, and we take pride in fostering a supportive, stable, and collaborative work environment.

Base pay range

$38,000.00/yr - $50,000.00/yr

About the Role

We are seeking a dependable and detail‑oriented Customer Service Representative to join our Customer Service team. This role is ideal for someone who excels in communication, thrives in a fast‑paced environment, and enjoys being the central connection point for customers, sales teams, and internal departments.

You will be responsible for managing customer inquiries, processing detailed orders, troubleshooting system access issues, and ensuring an exceptional customer experience from start to finish.

Key Responsibilities

• Customer Communication:
  • Serve as a primary contact for customers, dealers, and service providers
  • Respond to inquiries via phone, email, reports, and internal/third‑party platforms
  • Provide order updates, notifications, and clear communication throughout the process
• Order Processing & Accuracy:
  • Accurately input and proofread customer orders
  • Ensure all purchase styles and configurations for key accounts are up to date
  • Follow established processes and maintain detailed customer records
• Systems & Coordination:
  • Troubleshoot system access and usability issues for clients and service providers
  • Provide reports, data updates, and dispatch information as required
  • Assist with invoice collection and auditing
  • Partner with internal departments to resolve issues and maintain workflow
• General Support:
  • Assist with additional tasks or projects as assigned
  • Adapt to changing priorities and collaborate effectively with team members

Qualifications

• Minimum 3 years of customer service experience (furniture industry a plus)
• Intermediate to advanced Microsoft Excel skills (required)
• Proficient with Microsoft Office (Outlook, Word, PowerPoint, PDFs)
• Strong attention to detail and accuracy
• Process‑oriented and self‑motivated
• Ability to multitask and manage shifting priorities
• Degree preferred but not required with equivalent experience
• Must be able to commute to Dallas, TX 75227 or plan to relocate before starting

Benefits & Culture

• 401(k) with company matching
• Health, dental, and vision insurance
• Paid time off
• Stable, long‑standing family‑owned company
• Supportive and collaborative team culture

Seniority Level

Mid‑Senior level

Employment Type

Full‑time