Customer Service Specialist II - Day-One Benefits

Trulite Glass & Aluminum Solutions; New Berlin (WI); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Benefits Day One

Production bonus

Job summary

Trulite Glass & Aluminum Solutions seeks a Customer Service Representative II to handle customer inquiries, verify orders, and coordinate with production to ensure accuracy and timely delivery. You will use internal systems to process orders and respond to changes while maintaining Trulite’s Platinum service levels.

The role requires 2–5 years of customer service experience, strong communication, multi-tasking, and data entry skills.

Qualifications

• 2–5 years of customer service experience
• Excellent communication (written and oral)
• Ability to analyze and verify order information
• Experience with data entry and order coordination
• Background in glass/aluminum work is a plus

Responsibilities

• Answer customer service calls within defined KPIs
• Verify and process orders via central workflow systems
• Coordinate changes to orders with appropriate departments
• Proofread orders for accuracy before final confirmation
• Collaborate with scheduling/production to meet customer expectations
• Handle or refer product/service issues to the correct department
• Provide timely follow-up on customer questions and concerns
• Prepare quotations and communicate pricing from the price book

Skills

Customer service

Data entry

Multi-tasking

Communication skills

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office 365

Job description

Trulite Glass & Aluminum Solutions seeks a Customer Service Representative II to handle customer inquiries, verify orders, and coordinate with production to ensure accuracy and timely delivery. You will use internal systems to process orders and respond to changes while maintaining Trulite’s Platinum service levels.

The role requires 2–5 years of customer service experience, strong communication, multi-tasking, and data entry skills.