Customer Service Pro II – Day-One Benefits & Bonus

Trulite Glass and Aluminum Solutions; New Berlin (WI); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Benefits starting DAY ONE

Production incentive bonus

Job summary

Trulite Glass and Aluminum Solutions is seeking a Customer Service Representative II to support customers by phone, fax, and central workflow systems. The role focuses on accurate order processing, timely responses, and collaboration with production to meet expectations.

Day-one benefits and an incentive bonus program are included. Ideal candidates have 2-5 years of customer service experience, strong communication skills, and proficiency with Microsoft Office 365.

Qualifications

• 2-5 years of customer service or relevant experience and High School Diploma or equivalent required.
• Related glass and aluminum work experience preferred.
• Must be able to multi-task, be organized, efficient, and accurate.
• Excellent communication (written and oral), interpersonal, conflict management, and time management skills.

Responsibilities

• Answer customer service calls within defined KPIs.
• Receive, prepare, and verify the accuracy of orders from customers.
• Initiate actions for responses to requests and communicate changes to departments.
• Assist in proofreading entered orders and ensure correct information prior to final confirmation.
• Collaborate with scheduling/production to meet customer expectations.
• Handle or refer complaints to appropriate department for investigation.
• Conduct follow-up calls within 2 hours for concerns.
• Prepare price quotations and create quotations as required.
• Work with sales and other locations to resolve problems and enhance service.

Skills

Data entry

Customer service

Communication

Time management

Multitasking

Attention to detail

Problem solving

Education

High School Diploma or equivalent

Tools

Microsoft Office 365

Job description

Trulite Glass and Aluminum Solutions is seeking a Customer Service Representative II to support customers by phone, fax, and central workflow systems. The role focuses on accurate order processing, timely responses, and collaboration with production to meet expectations.

Day-one benefits and an incentive bonus program are included. Ideal candidates have 2-5 years of customer service experience, strong communication skills, and proficiency with Microsoft Office 365.