Customer Service & Sales Support (Glass/Aluminum)

Trulite Glass and Aluminum Solutions; Las Vegas (NV); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance starting day one

Dental insurance starting day one

Vision insurance starting day one

Life insurance

401k with employer match

Job summary

Trulite Glass and Aluminum Solutions in Las Vegas, NV is seeking a motivated Customer Service Representative to handle orders by phone, fax or email, verify details in the CRM, and coordinate with production to meet customer expectations.

Requirements: High School Diploma with 2–3 years in customer service or office work; MS Office proficiency; manufacturing experience preferred. The role includes data entry, quotes, and support across departments.

Qualifications

• High School Diploma with 2-3 years of related customer service or office administrative experience required.
• Associates degree with 1-3 years related glass and aluminum work experience highly preferred.
• Proven prior professional office setting experience required.
• Experienced user of Microsoft Office suite.
• Ability to calculate discounts, interest, commissions, fractions, proportions, percentages, area, circumference, and volume.

Responsibilities

• Provide customer service support to the organization by telephone, fax, or email by obtaining, analyzing, and verifying the accuracy of order information in a timely manner.
• Initiate corrective action to ensure high standards of service and customer satisfaction.
• Identify potential sales leads and coordinate with project managers and sales staff.
• Verify orders in the CRM/Axapta mainframe and communicate changes to relevant departments.
• Collaborate with scheduling/production to meet customer expectations.
• Handle or refer complaints for investigation and follow up with customers.

Skills

High School Diploma

Office experience

MS Office

Data entry

Communication skills

Multitasking

Attention to detail

Customer service

Education

High School Diploma

Associates degree (preferred)

Tools

Microsoft Office

Job description

Trulite Glass and Aluminum Solutions in Las Vegas, NV is seeking a motivated Customer Service Representative to handle orders by phone, fax or email, verify details in the CRM, and coordinate with production to meet customer expectations.

Requirements: High School Diploma with 2–3 years in customer service or office work; MS Office proficiency; manufacturing experience preferred. The role includes data entry, quotes, and support across departments.