Customer Service Specialist I - Orders & Shipments

PlayCore; Carrollton (GA); On-site; USD 30,000 - 42,000; Full time

Job summary

PlayCore in Carrollton, GA is seeking an entry to mid-level admin position focused on order entry and customer support. You will communicate pricing, ship dates, and delays, and help customers with product information and status updates.

The role requires accuracy, strong communication, and proficiency in MS Excel, Word, PowerPoint, and Access. On-site work with potential growth opportunities within logistics and sales.

Qualifications

• High School diploma or GED required.
• 1–3 years of related experience preferred.
• Proficiency with MS Office applications (Excel, Word, PowerPoint, Access).

Responsibilities

• Inform customers of prices, shipping dates, delays, and other order details.
• Process orders, changes, and backorders in a timely manner.
• Provide updates on order status and respond to product inquiries.
• Coordinate with production, shipping, and carriers to expedite shipments.
• Prepare pricing information and communicate with customers about quotes.

Skills

Customer service

Communication

Multitasking

Education

High School diploma or GED

1-3 years related experience

Tools

MS Excel

MS Word

PowerPoint

Access

Job description

PlayCore in Carrollton, GA is seeking an entry to mid-level admin position focused on order entry and customer support. You will communicate pricing, ship dates, and delays, and help customers with product information and status updates.

The role requires accuracy, strong communication, and proficiency in MS Excel, Word, PowerPoint, and Access. On-site work with potential growth opportunities within logistics and sales.