Customer Service Representative I

PlayCore Holdings, Inc.; Carrollton (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

PlayCore Holdings, Inc. is hiring for a customer service/order entry role focused on communicating order details, pricing, and delivery timelines to customers.

The position requires coordinating with production, shipping, and warehouse teams to expedite orders and resolve issues.

Qualifications

• High School diploma or GED or 1–3 years related experience.
• Proficiency with MS Excel, Word, PowerPoint and Access.
• Ability to read and interpret documents and write routine reports.

Responsibilities

• Inform customers of unit prices, shipping date and delays; provide needed information.
• Change or cancel orders/backorders as necessary.
• Provide timely information to order status and product knowledge requests.
• Call customers to advise shipment delays and required information.
• Discuss orders, returns, shipments and products with customers.
• Follow up on orders to ensure delivery by dates; expedite shipments as needed.
• Ensure quotes are processed in a timely manner.
• Send new pricing with correct multiplier to customers.
• Work with Credit Department to resolve disputed items.
• Other duties as assigned by management.

Skills

MS Excel

MS Word

PowerPoint

MS Access

Customer service

Communication

Time management

Education

High School Diploma or GED

Job description

1. 1. Inform customers of unit prices, shipping date, anticipated delays, and any additional information needed by customer.
2. 2. Make changes to or cancel orders/backorders as necessary.
3. 3. Provide timely and accurate information to incoming customer order status and product knowledge requests.
4. 4. Call customers when necessary to advise shipments delay and/or information necessary to process orders.
5. 5. Talk with customers concerning orders, returns, shipments and products.
6. 6. Follows up on orders to ensure delivery by specified dates. Confers with production, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments. Initiate tracers with carriers as required.
7. 7. Makes sure that quotes are processed through the quoting process in a timely manner.
8. 8. Responsible for sending new pricing, with the correct multiplier, to all customers.
9. 9. Work closely with the Credit Department to resolve disputed credit items.
10. 10. Other duties may be assigned by Manager or Supervisor.

Education and/or Experience
High School diploma or general education degree (GED); or one to three years related experience and/or training, or equivalent combination of education and experience.

Travel
Job may require light travel to visit sites and a flexible schedule. Less than 25%

Computer Skills
Demonstrated proficiency with MS Excel, Word, PowerPoint and Access

• Ability to read and interpret documents such as procedure manuals, work instructions, software manuals Ability to write routine reports and correspondence.
• Ability to speak and communicate well with customers.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations such as in relating customers questions to catalog item variables, and pricing structures
• Time Management: the ability to organize and manage multiple priorities.
• Strong customer orientation.

Other Skills
None

PlayCore is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.