Customer Service Representative I

PlayCore; Carrollton (GA); On-site; USD 30,000 - 42,000; Full time

Job summary

PlayCore in Carrollton, GA is seeking an entry to mid-level admin position focused on order entry and customer support. You will communicate pricing, ship dates, and delays, and help customers with product information and status updates.

The role requires accuracy, strong communication, and proficiency in MS Excel, Word, PowerPoint, and Access. On-site work with potential growth opportunities within logistics and sales.

Qualifications

• High School diploma or GED required.
• 1–3 years of related experience preferred.
• Proficiency with MS Office applications (Excel, Word, PowerPoint, Access).

Responsibilities

• Inform customers of prices, shipping dates, delays, and other order details.
• Process orders, changes, and backorders in a timely manner.
• Provide updates on order status and respond to product inquiries.
• Coordinate with production, shipping, and carriers to expedite shipments.
• Prepare pricing information and communicate with customers about quotes.

Skills

Customer service

Communication

Multitasking

Education

High School diploma or GED

1-3 years related experience

Tools

MS Excel

MS Word

PowerPoint

Access

Job description

Essential Duties And Responsibilities

• Inform customers of unit prices, shipping date, anticipated delays, and any

additional information needed by customer.

• Make changes to or cancel orders/backorders as necessary.
• Provide timely and accurate information to incoming customer order status and

product knowledge requests.

• Call customers when necessary to advise shipments delay and/or information

necessary to process orders.

• Talk with customers concerning orders, returns, shipments and products.
• Follows up on orders to ensure delivery by specified dates. Confers with

production, shipping, warehouse, or common carrier personnel to expedite or

trace missing or delayed shipments. Initiate tracers with carriers as required.

• Makes sure that quotes are processed through the quoting process in a timely

manner.

• Responsible for sending new pricing, with the correct multiplier, to all customers.
• Work closely with the Credit Department to resolve disputed credit items.
• Other duties may be assigned by Manager or Supervisor.

Education And/or Experience

High School diploma or general education degree (GED); or one to three years

related experience and/or training, or equivalent combination of education and

experience.

Travel

Job may require light travel to visit sites and a flexible schedule. Less than 25%

Computer Skills

Demonstrated proficiency with MS Excel, Word, PowerPoint and Access

Other Requirements

• Ability to read and interpret documents such as procedure manuals, work instructions, software manuals Ability to write routine reports and correspondence.

Ability to speak and communicate well with customers.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations such as in relating customers questions to catalog item variables, and pricing structures
• Time Management: the ability to organize and manage multiple priorities.
• Strong customer orientation.

Other Skills

None

PlayCore is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.