Customer Service Specialist I: Freight & Shipment Support

Paycom; McDonough (GA); On-site; USD 32,000 - 44,000; Full time

Job summary

Paycom in McDonough, GA is seeking a Customer Service professional for a full-time role handling direct customer communications, pricing inquiries, and transport questions. You will assist with service requests, tracking, and special service requirements from customers in a fast-paced environment.

The role emphasizes accurate rate quotes, adherence to policy including fuel surcharges, and end-to-end transaction monitoring to ensure complete execution and timely updates to management.

Qualifications

• Excellent time management, organizational and multi-tasking skills.
• Previous customer service experience.
• Transportation experience is a plus.
• Strong computer, typing and 10-key skills.
• Proficient with Microsoft Office Suite (Excel, Word, and Outlook).
• Excellent written and verbal communication skills.
• Ability to work independently and/or in a team environment.

Responsibilities

• Provided prompt, reliable, accurate and user friendly service response to customer requests. Insure that all communication is handled in a highly professional manner and have a complete understanding of the customers expectations.
• Ensure the accurate pricing of all 'rate quotes' (contract, tariff and spot market) is accurate and consistent with established company policy and that applicable accessory charges including current applicable fuel surcharge have been correctly applied.
• Ensure the complete execution of customer requests are achieved by monitoring the transaction thru completion notifying manager immediately of any non compliance.

Skills

Time management

Organizational skills

Multi-tasking

Customer service

Typing

10-key

Microsoft Office

Written communication

Verbal communication

Teamwork

Education

High School diploma

Tools

Excel

Word

Outlook

Microsoft Office Suite

Job description

Paycom in McDonough, GA is seeking a Customer Service professional for a full-time role handling direct customer communications, pricing inquiries, and transport questions. You will assist with service requests, tracking, and special service requirements from customers in a fast-paced environment.

The role emphasizes accurate rate quotes, adherence to policy including fuel surcharges, and end-to-end transaction monitoring to ensure complete execution and timely updates to management.