Dispatch & Customer Experience Specialist

The Home Depot; Kennesaw (GA); On-site; USD 21,000 - 26,000; Full time

Job summary

Temco Logistics in Georgia is seeking a proactive CSR with dispatching/routing experience to join our final-mile delivery team. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction.

The ideal candidate will be detail-oriented, organized, and passionate about delivering excellent customer experiences. This position is integral to maintaining efficiency and customer satisfaction in our final-mile delivery services.

Qualifications

• Candidates should have strong listening and communication skills.
• Experience in customer service or call center environments is preferred.
• Proficiency with MS Office suite and data entry capabilities are expected.

Responsibilities

• Serve as the first point of contact for customers and address inquiries.
• Resolve customer issues to ensure satisfaction and retention.
• Monitor and coordinate with drivers on routes and deliveries.
• Prepare and process paperwork for daily routes and deliveries.
• Communicate effectively with dispatch, drivers, and vendors.

Skills

Active listening

Empathy

Communication

Data entry

Education

High School Diploma

Tools

MS Word

MS Excel

Outlook

Job description

Temco Logistics in Georgia is seeking a proactive CSR with dispatching/routing experience to join our final-mile delivery team. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction.

The ideal candidate will be detail-oriented, organized, and passionate about delivering excellent customer experiences. This position is integral to maintaining efficiency and customer satisfaction in our final-mile delivery services.