Logistics Customer Care Specialist — Carrier & Shipments

Syncreon; Commerce (GA); Sur place; USD 42 000 - 58 000; Plein temps

Résumé du poste

DP World in Atlanta seeks a Customer Service Representative to serve as the primary liaison between customers, carriers and internal operations, managing inquiries, issues and billing in a high-volume logistics environment.

You will monitor orders through delivery, returns and claims, track KPIs, prepare reports, and contribute to cross-functional meetings to ensure a positive customer experience.

Qualifications

• Fluency in English is essential.
• 2+ years of experience in high-volume customer service and/or logistics.
• Strong MS Office skills with reporting and presentation experience.
• Attention to detail in billing, reporting, and process analysis.
• Excellent interpersonal skills and ability to work in a team.
• Experience in carrier network management is preferred.

Responsabilités

• Manage daily customer inquiries via phone and email and ensure resolution within SLAs.
• Communicate system or operational issues impacting shipments and track to resolution.
• Monitor orders from processing through delivery, returns and claims.
• Investigate customer complaints with root-cause analysis and corrective actions.
• Track carrier performance against KPIs and address trends.
• Prepare daily, weekly, and monthly reporting using the TMS system.
• Participate in weekly meetings and quarterly business reviews (QBRs).
• Support self-billing and billing activities for carrier and customer transactions.

Connaissances

Customer service

Logistics

Communication

MS Office

Attention to detail

Interpersonal skills

Team player

Carrier management

Outils

TMS system

Description du poste

DP World in Atlanta seeks a Customer Service Representative to serve as the primary liaison between customers, carriers and internal operations, managing inquiries, issues and billing in a high-volume logistics environment.

You will monitor orders through delivery, returns and claims, track KPIs, prepare reports, and contribute to cross-functional meetings to ensure a positive customer experience.