Escalated Support & Dispute Resolution Specialist

Friendsofkerhonkson; Calhoun (GA); On-site; USD 32,000 - 39,000; Full time

Job summary

Saia is seeking a dedicated Freight Customer Service Coordinator in the United States (Georgia, Calhoun) to deliver escalated support to customers and collaborate with terminal operations to resolve service concerns.

You will handle calls and emails, investigate freight issues, coordinate delivery schedules with dispatch, and assist with billing and data entry while upholding accuracy and customer satisfaction.

Qualifications

• High school diploma or GED required.
• Must be at least 18 years old and authorized to work in the United States.
• Read, write, and comprehend English for job tasks.
• Preferred: 5+ years of transportation or customer service experience.

Responsibilities

• Handle inbound calls and emails to resolve inquiries and ensure positive customer experience.
• Investigate freight issues, manage claims, and apply policies to resolve disputes.
• Coordinate with terminal operations and dispatch to schedule deliveries.
• Prepare shipment and dispute paperwork for accuracy.
• Support billing, data entry, and recordkeeping.

Skills

Customer service

Microsoft Office

English proficiency

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia is seeking a dedicated Freight Customer Service Coordinator in the United States (Georgia, Calhoun) to deliver escalated support to customers and collaborate with terminal operations to resolve service concerns.

You will handle calls and emails, investigate freight issues, coordinate delivery schedules with dispatch, and assist with billing and data entry while upholding accuracy and customer satisfaction.