Senior Customer Service Specialist – Complex Issue Resolver

McLane Company, Inc; Kissimmee (FL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Pay rate: $18.00 per hour

Medical, dental, and vision insurance

401(k) Profit Sharing Plan

Vacation time and sick leave accrual

Parental leave

Tuition reimbursement program

Pet insurance

Discount programs

Job summary

McLane Company, Inc. is seeking a Sr. Customer Service Representative to ensure accurate, timely information and effective solutions for internal and external customers.

This role handles complex cases and escalations from other CSRs to drive customer satisfaction and strong business relationships. Responsibilities include monitoring customer reports, responding to requests, maintaining files, training teammates, and supporting management with procedures.

Qualifications

• High School Diploma or GED required.
• 4+ years of McLane customer service experience.
• Proficient with MS Office and Excel.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks and prioritize.

Responsibilities

• Monitor customer reporting and communicate critical issues.
• Handle escalated calls from teammates and resolve issues.
• Provide accurate and consistent responses to customer concerns.
• Maintain regular communication with customers and service teammates.
• Train teammates on CS tools and applications.
• Assist manager with procedures and new CSR training.
• Maintain customer files and perform related duties.

Skills

Typing 45 wpm

10-key by touch

Microsoft Excel

Verbal communication

Written communication

Customer service experience

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

McLane Company, Inc. is seeking a Sr. Customer Service Representative to ensure accurate, timely information and effective solutions for internal and external customers.

This role handles complex cases and escalations from other CSRs to drive customer satisfaction and strong business relationships. Responsibilities include monitoring customer reports, responding to requests, maintaining files, training teammates, and supporting management with procedures.