Customer Success Associate - Training & Growth

Community Choice Financial Family of Brands; Little River (FL); On-site; USD 44,083,000 - 44,772,000; Full time

Benefits offered by this job

Paid training

Learning management system

Cross-brand opportunities

Key Holder Program

Career advancement

Educational reimbursement

Medical insurance options

401(k) match

Life insurance

Dental & Vision

Disability insurance

Employee assistance program

Discount marketplace

Paid time off

Casual dress code

Job summary

Community Choice Financial in Miami, FL is seeking a Customer Service Representative to help customers access financial solutions and process transactions such as check cashing, money transfers, and payments, delivering in-store experiences.

This entry-level role includes hands-on training, coaching, and opportunities for advancement across our eleven brands, with a focus on accuracy and excellent customer service.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside of the office, including on-site vehicle appraisals and store errands.

Skills

Communication

Data entry

POS system

MS Office

Attention to detail

Customer service

Multitasking

Education

High school diploma

Tools

POS system

MS Office

Job description

Community Choice Financial in Miami, FL is seeking a Customer Service Representative to help customers access financial solutions and process transactions such as check cashing, money transfers, and payments, delivering in-store experiences.

This entry-level role includes hands-on training, coaching, and opportunities for advancement across our eleven brands, with a focus on accuracy and excellent customer service.