Customer Service Specialist - Training, Growth & Benefits

Ccffamilyofbrands; Greenville (MS); Hybrid; USD 42,981,000 - 46,287,000; Full time

Benefits offered by this job

On-the-job training

Learning management system access

Cross-brand training

Key Holder Program

Career advancement

Educational reimbursement

Medical insurance options

401(k) with company match

Life and AD&D insurance

Voluntary benefits

Employee assistance program

Discount marketplace

Paid time off

Casual dress code

Job summary

Community Choice Financial in Greenville, MS is seeking a Customer Service Representative to assist customers with transactions and financial services. You will build relationships, process payments, and support store operations in a fast-paced, in-person setting.

The role includes hands-on training, a focus on growth, and opportunities across the Community Choice Financial family of brands. A 40-hour week, weekend shifts, and a commitment to excellent service are expected.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing appointments.
• Maintain store appearance and cleanliness to enhance customer experience.
• Maintain security protocols and opening/closing procedures including vault management.
• Stay compliant with policies, laws, and product/process changes.
• Work a full-time, in-person schedule including weekends (minimum 40 hours/week).

Skills

Customer service

Communication

Data entry

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Community Choice Financial in Greenville, MS is seeking a Customer Service Representative to assist customers with transactions and financial services. You will build relationships, process payments, and support store operations in a fast-paced, in-person setting.

The role includes hands-on training, a focus on growth, and opportunities across the Community Choice Financial family of brands. A 40-hour week, weekend shifts, and a commitment to excellent service are expected.