Customer Service Specialist — Growth & Training, Mon–Fri

Kelly Services; De Pere (WI); Sur place; USD 25 000 - 32 000; Plein temps

Avantages offerts par ce poste

Retirement savings plan

Service bonus

Holiday pay

Transit spending account

Paid sick leave

Résumé du poste

Kelly Services in De Pere, WI is seeking a Customer Service Representative to be the primary contact for customers, manage accounts, and coordinate print and mailing projects. The role offers on-site hours with a supportive team and comprehensive training.

The hourly pay ranges from $18 to $23, determined by experience, with potential for growth. Responsibilities include handling quotes, orders, billing, and collections, while maintaining precise records and collaborating across departments to

Qualifications

• Previous customer service, administrative, office support, or account management experience preferred.
• Strong verbal and written communication skills.
• Excellent attention to detail and organizational abilities.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Basic computer proficiency and willingness to learn new software.
• Problem-solving mindset with a focus on customer satisfaction.
• Dependable, professional, and team-oriented.
• Entry-level candidates welcomed with long-term career focus.

Responsabilités

• Serving as the primary point of contact for customers via phone, email, and in person.
• Managing customer accounts and maintaining positive client relationships.
• Assisting with print and mailing projects from initiation to completion.
• Responding to website quote requests and communicating with prospective customers.
• Preparing estimates, entering orders, processing billing, and assisting with collections.
• Coordinating customer projects to ensure accuracy and timely completion.
• Ordering office and production supplies as needed.
• Supporting shipping and receiving activities.
• Maintaining accurate records, filing systems, and customer documentation.
• Verifying work orders and project details to ensure quality and accuracy.
• Providing backup support to other team members during vacations, absences, and peak periods.
• Collaborating with team members across departments to meet customer and business goals.

Connaissances

Customer service

Verbal communication

Written communication

Attention to detail

Multitasking

Basic computer proficiency

Problem solving

Team orientation

Description du poste

Kelly Services in De Pere, WI is seeking a Customer Service Representative to be the primary contact for customers, manage accounts, and coordinate print and mailing projects. The role offers on-site hours with a supportive team and comprehensive training.

The hourly pay ranges from $18 to $23, determined by experience, with potential for growth. Responsibilities include handling quotes, orders, billing, and collections, while maintaining precise records and collaborating across departments to