On-Site Customer Solutions Specialist - Growth & Training

Uline; Hudson (WI); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance and 401(k) with 6%

Bonus programs

Paid holidays and generous PTO

Tuition Assistance Program

Job summary

Uline, a family-owned North America shipping materials leader, is seeking a Customer Support Specialist in Hudson, WI. Pay ranges from $25 to $30 per hour with significant growth potential.

This on-site, full-time role includes thorough training and the tools to deliver legendary service. You will process orders, answer questions about products, pricing and shipping, build relationships via phone, email and chat, and help customers navigate our website.

Qualifications

• High school diploma or equivalent; bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus; training provided.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert; answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Communication skills

Problem solving

Listening skills

Customer service

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Uline, a family-owned North America shipping materials leader, is seeking a Customer Support Specialist in Hudson, WI. Pay ranges from $25 to $30 per hour with significant growth potential.

This on-site, full-time role includes thorough training and the tools to deliver legendary service. You will process orders, answer questions about products, pricing and shipping, build relationships via phone, email and chat, and help customers navigate our website.