Customer Account Representative

Bank-A-Count Corporation; Town of Rudolph (WI); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

On-the-job training

Paid time off

Vision insurance

Job summary

A family-owned printing company is seeking a motivated Customer Service Representative to manage customer communications and orders. The ideal candidate will bring strong communication skills and a minimum of 3 years of customer service experience. This full-time role requires daily in-person attendance at our Rudolph, WI location. Benefits include health insurance and opportunities for on-the-job training in a supportive environment.

Qualifications

• Minimum of 3 years of experience in a fast-paced customer service role.
• Proficiency in Microsoft Excel and willingness to learn Publisher.
• Strong organizational, time-management, and multitasking abilities.

Responsibilities

• Handle incoming phone calls and emails from customers.
• Process and manage customer orders with attention to detail.
• Provide updates and follow-up communication to customers.

Skills

Strong verbal and written communication skills

Proficiency in Microsoft Excel

Strong analytical and problem‑solving skills

Ability to multitask

Dependability and punctuality

Tools

Microsoft Publisher

Job description

Are you seeking a customer service role where your work truly matters? Bank‑A‑Count is a family‑owned printing company with over 70 years of proven success. We take pride in our close‑knit team environment, where collaboration, accountability, and respect are part of everyday work life.

We are looking for a motivated, detail‑oriented professional who enjoys learning, takes initiative, and values being part of a supportive team. This position is based on‑site at our office and requires daily in‑person attendance. This is not a remote position.

1st Shift: 8:00 a.m. – 4:30 p.m. • 40 hours per week

Job Summary

The Customer Service Representative is responsible for delivering exceptional service by managing customer communications, accurately processing orders, and ensuring smooth coordination between customers and internal teams. This role requires strong communication, organizational, and technical skills, along with the ability to adapt in a deadline‑driven production environment. In addition to customer support, the position assists with basic product setup using simple design software.

What You’ll Do

• Handle incoming phone calls and emails from current and prospective customers in a professional and courteous manner.
• Address customer questions, investigate concerns, and resolve issues efficiently and accurately.
• Enter and manage customer orders with a high level of accuracy and attention to detail.
• Use Excel and other internal tools to track orders and related information.
• Assist customers with custom print product setup using Publisher or similar design software.
• Apply basic math, measurement, and layout concepts to support accurate order preparation.
• Provide timely updates and follow‑up communication to customers throughout the order process.
• Develop positive working relationships with customers through clear communication and problem‑solving.
• Recommend additional or complementary products when appropriate.
• Work closely with production and account teams to resolve order issues or elevate concerns.
• Remain flexible and adaptable as priorities and customer needs change.
• Manage multiple tasks while meeting deadlines.
• Contribute positively to team goals and company culture.
• Perform additional duties as assigned.

What We’re Looking For

• Minimum of 3 years of experience in a fast‑paced customer service role is required.
• Strong verbal and written communication skills with a professional phone presence.
• Proficiency in Microsoft Excel and general computer applications.
• Ability and willingness to learn Publisher or similar graphics programs.
• Proven ability to listen actively and understand customer needs.
• Strong analytical and problem‑solving skills.
• Comfort working with math, measurements, and layout‑related tasks.
• Professional demeanor, patience, and adaptability.
• Strong organizational, time‑management, and multitasking abilities.
• Dependability, punctuality, and a consistent work ethic.
• Ability to work collaboratively in a team‑oriented environment.

Please note: Applicants who do not meet the required experience and skill qualifications will not be considered for this position.

Why Join Us?

• Over 70 years of business stability and growth
• Small company atmosphere with a family‑oriented culture
• Opportunities to learn and expand your skills in the printing industry
• Supportive, team‑focused work environment

Compensation & Benefits

Job Type: Full‑time

• 401(k)
• 401(k) matching
• Health insurance
• On‑the‑job training
• Paid time off
• Vision insurance

Location: Rudolph, WI