Customer Service Representative

Kelly Services; De Pere (WI); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Retirement savings plan

Service bonus

Holiday pay

Transit spending account

Paid sick leave

Job summary

Kelly Services in De Pere, WI is seeking a Customer Service Representative to be the primary contact for customers, manage accounts, and coordinate print and mailing projects. The role offers on-site hours with a supportive team and comprehensive training.

The hourly pay ranges from $18 to $23, determined by experience, with potential for growth. Responsibilities include handling quotes, orders, billing, and collections, while maintaining precise records and collaborating across departments to

Qualifications

• Previous customer service, administrative, office support, or account management experience preferred.
• Strong verbal and written communication skills.
• Excellent attention to detail and organizational abilities.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Basic computer proficiency and willingness to learn new software.
• Problem-solving mindset with a focus on customer satisfaction.
• Dependable, professional, and team-oriented.
• Entry-level candidates welcomed with long-term career focus.

Responsibilities

• Serving as the primary point of contact for customers via phone, email, and in person.
• Managing customer accounts and maintaining positive client relationships.
• Assisting with print and mailing projects from initiation to completion.
• Responding to website quote requests and communicating with prospective customers.
• Preparing estimates, entering orders, processing billing, and assisting with collections.
• Coordinating customer projects to ensure accuracy and timely completion.
• Ordering office and production supplies as needed.
• Supporting shipping and receiving activities.
• Maintaining accurate records, filing systems, and customer documentation.
• Verifying work orders and project details to ensure quality and accuracy.
• Providing backup support to other team members during vacations, absences, and peak periods.
• Collaborating with team members across departments to meet customer and business goals.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Multitasking

Basic computer proficiency

Problem solving

Team orientation

Job description

We get it: job searching takes time and attention. At Kelly®, we’re here to make it a whole lot easier for you. We’re seeking a Customer Service Representative to work at a leading organization in De Pere, WI. This opportunity could be the one you’ve been looking for.

Salary/Pay Rate/Compensation: $18-$23 per hour (Pay determined by experience)

Shift: Monday-Friday, 1st Shift (Regular Office Hours)

Why you should apply to be Customer Service Representative:

• Competitive pay rate with potential for growth based on experience
• Long-term, stable career opportunity in a collaborative office environment
• Comprehensive training provided on industry-specific services
• Strong emphasis on teamwork, professional development, and customer satisfaction

What’s a typical day as Customer Service Representative? You’ll be:

• Serving as the primary point of contact for customers via phone, email, and in person
• Managing customer accounts and maintaining positive client relationships
• Assisting with print and mailing projects from initiation to completion
• Responding to website quote requests and communicating with prospective customers
• Preparing estimates, entering orders, processing billing, and assisting with collections
• Coordinating customer projects to ensure accuracy and timely completion
• Ordering office and production supplies as needed
• Supporting shipping and receiving activities
• Maintaining accurate records, filing systems, and customer documentation
• Verifying work orders and project details to ensure quality and accuracy
• Providing backup support to other team members during vacations, absences, and peak periods
• Collaborating with team members across departments to meet customer and business goals

This job might be an outstanding fit if you:

• Have previous customer service, administrative, office support, or account management experience (preferred)
• Possess strong verbal and written communication skills
• Demonstrate excellent attention to detail and organizational abilities
• Are able to manage multiple tasks and priorities in a fast-paced environment
• Have basic computer proficiency and a willingness to learn new software and systems
• Bring a problem-solving mindset with a strong focus on customer satisfaction
• Are dependable, professional, and team-oriented
• Are an entry-level candidate looking to build a long-term career—job longevity and customer-facing experience are highly valued

Helping you discover what’s next in your career is what we’re all about, so let’s get to work.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Get a complete career fit with Kelly ® .

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and affirmative action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.