Customer Experience Specialist

Kelly; De Pere (WI); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Comprehensive training

Long-term career opportunity

Team-oriented office environment

Job summary

Kelly is seeking a Customer Service Representative to join our De Pere, WI team. You will be the primary contact for customers, handling inquiries by phone, email, and in person, and you'll help manage accounts to ensure satisfaction and accuracy.

You will receive comprehensive training, work in a collaborative office environment, and have opportunities for growth as you build a long-term career with Kelly.

Qualifications

• Experience in customer service, administrative, office support, or account management (preferred).
• Strong verbal and written communication skills.
• Excellent attention to detail and organizational abilities.
• Able to multitask and work in a fast-paced environment.
• Basic computer proficiency and willingness to learn new software.
• Problem-solving mindset with focus on customer satisfaction.
• Dependable, professional, and team-oriented.
• Entry-level candidates welcome.

Responsibilities

• Serve as the primary contact for customers via phone, email, and in person.
• Manage customer accounts and maintain positive client relationships.
• Assist with print and mailing projects from initiation to completion.
• Prepare estimates, enter orders, process billing, and assist with collections.
• Coordinate customer projects to ensure accuracy and timely completion.
• Order office and production supplies as needed.
• Support shipping and receiving activities.
• Maintain accurate records, filing systems, and customer documentation.
• Verify work orders and project details to ensure quality and accuracy.
• Provide backup support to other team members during vacations, absences, and peak periods.
• Collaborate with team members across departments to meet customer and business goals.

Skills

Customer service

Administrative

Office support

Account management

Verbal communication

Written communication

Attention to detail

Multitasking

Basic computer proficiency

Team oriented

Job description

Kelly is seeking a Customer Service Representative to join our De Pere, WI team. You will be the primary contact for customers, handling inquiries by phone, email, and in person, and you'll help manage accounts to ensure satisfaction and accuracy.

You will receive comprehensive training, work in a collaborative office environment, and have opportunities for growth as you build a long-term career with Kelly.