Customer Support Specialist — Growth & Training, On-Site

Uline; Waukegan (IL); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% match

Tuition Assistance Program

Paid holidays

Paid time off

On-site café

On-site fitness center

Job summary

Uline, a family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials, is seeking a Customer Support Specialist in Kenosha, WI. You will build customer relationships, provide solutions and deliver legendary service using our training and tools.

The role offers pay from $27 to $32 per hour with a $2 shift differential, on-site benefits starting day one, and strong growth opportunities in a fast-paced, customer-focused environment.

Qualifications

• High school diploma or equivalent; bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus; training provided.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Problem-solving

Communication

Customer service

Listening

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Uline, a family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials, is seeking a Customer Support Specialist in Kenosha, WI. You will build customer relationships, provide solutions and deliver legendary service using our training and tools.

The role offers pay from $27 to $32 per hour with a $2 shift differential, on-site benefits starting day one, and strong growth opportunities in a fast-paced, customer-focused environment.