Customer Service Specialist | Growth & Training

Northeastern Appliance; City of Peekskill (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance

401(k) with company matching

Paid vacation and holidays

Job summary

Northeastern Appliance in Peekskill, NY is seeking a motivated Customer Service Representative to join our growing team. This full-time role offers weekday hours, in-person work, and opportunities for advancement through hands-on training and internal promotion.

Ideal candidates bring a positive attitude, detail-orientation, and good written/verbal communication. Training and career growth are emphasized within a supportive, team-driven environment.

Qualifications

• Previous customer service or administrative experience is preferred.
• Microsoft Office or Google Workspace experience is helpful; QuickBooks experience is a plus.
• An associate degree is preferred.

Responsibilities

• Handle incoming customer calls, emails, and service inquiries.
• Schedule technician appointments and coordinate daily schedules.
• Communicate service fees, appointment details, and updates professionally.
• Address customer concerns and coordinate resolutions with management.
• Follow up on service calls, estimates, and parts availability.
• Maintain accurate customer records and service documentation.
• Assist with administrative tasks, inventory tracking, and office operations.
• Identify opportunities to improve customer experience and internal processes.

Skills

Customer service

Communication

Time management

Detail oriented

Education

Associate degree

Tools

Microsoft Office

Google Workspace

QuickBooks

Job description

Northeastern Appliance in Peekskill, NY is seeking a motivated Customer Service Representative to join our growing team. This full-time role offers weekday hours, in-person work, and opportunities for advancement through hands-on training and internal promotion.

Ideal candidates bring a positive attitude, detail-orientation, and good written/verbal communication. Training and career growth are emphasized within a supportive, team-driven environment.