Customer Care & Sales Support Specialist

Keith's Appliances; Norwich (CT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Wellness resources

Job summary

Keith’s Appliances is seeking a Customer Service Representative to be a crucial link between our customers and the company. You will handle service requests, respond to inquiries, and help ensure customer satisfaction with courteous, accurate communication.

This role offers growth opportunity and a supportive team in a locally owned business in Norwich, CT. Candidates should bring strong admin experience, excellent written and verbal communication, keen attention to detail, and the ability to

Qualifications

• Two years of administrative experience required.
• Excellent written and verbal communication skills.
• Strong attention to detail and data entry proficiency.
• Positive attitude and ability to work both independently and with a team.

Responsibilities

• Answer incoming calls with professionalism and courtesy.
• Engage in marketing and sales activities to promote services.
• Process work orders, return calls promptly and address complaints.
• Cross-train in related roles when needed.

Skills

Communication (written & verbal)

Attention to detail

Data entry

Teamwork & collaboration

Independent work

Job description

Keith’s Appliances is seeking a Customer Service Representative to be a crucial link between our customers and the company. You will handle service requests, respond to inquiries, and help ensure customer satisfaction with courteous, accurate communication.

This role offers growth opportunity and a supportive team in a locally owned business in Norwich, CT. Candidates should bring strong admin experience, excellent written and verbal communication, keen attention to detail, and the ability to