Appliance Repair Technician

NORTHEASTERN APPLIANCE SERVICE; City of Peekskill (NY); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Job summary

Northeastern Appliance Service is seeking a detail-oriented Customer Service Representative to deliver exceptional client support for luxury appliance clients. The role focuses on providing product and service information, resolving issues, and handling accounts receivable tasks including warranty claims.

The position reports to the Office Manager and requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Some previous experience as a client service representative.
• Strong verbal communication and active listening skills.
• Ability to manage time effectively.
• Independent thinker with the foresight to get to the root of a problem.
• Must possess sound judgment.
• Ability to multitask and prioritize.
• Excellent oral and written communication skills.
• Maintain professionalism under pressure.
• Demonstrate a high level of attention to detail.
• Minimum Associate's Degree, Bachelors preferred.

Responsibilities

• Manage incoming customer calls.
• Identify and assess clients' needs or concerns.
• Build sustainable relationships and confidence through transparent and interactive communication.
• Bookkeeping/maintaining accounts and records.
• Submit warranty claims.
• Follow communication procedures and policies within company guidelines.
• Schedule service calls ensuring efficient routes for field technicians.

Skills

Customer service

Verbal communication

Active listening

Attention to detail

Time management

Multitasking

Education

Associate's degree

Bachelor's degree

Job description

Benefits:

401(k) matching

Competitive salary

Paid time off

Training & development

Northeastern Appliance Service

Customer Service Representative

Are you a detail-oriented professional who prides themselves on providing exceptional customer service? At Northeastern Appliance Service, we care deeply about our employees and our customers who have entrusted us with the care of their appliances, and we are focused on providing the best customer experience. Northeastern Appliance Service is the premier service company for the Sub-Zero, Wolf, and Cove family of luxury appliances. We are looking for a detail-oriented and friendly Customer Service Representative to join our team.

Our Customer Service Representative will act as a liaison of Northeastern Appliance Service, providing product and service information to clients and resolving any emerging issues that clients may face with accuracy and efficiency. They will be responsible for accounts receivable related functions including submitting warranty claims, as well as scheduling technician calls and handling all customer service. At Northeastern Appliance Service, we focus on ensuring exemplary service standards. We respond efficiently to client inquiries and maintain a high degree of customer satisfaction.

Reporting to the Office Manager, the Customer Service Representative will provide targeted support to Northeastern Appliance Service in meeting customer service expectations.

Responsibilities

Manage incoming customer calls.

Identify and assess clients' needs or concerns.

Build sustainable relationships and confidence through transparent and interactive communication.

Bookkeeping/maintaining accounts and records.

Submit warranty claims.

Follow communication procedures and policies within company guidelines.

Schedule service calls ensuring efficient routes for field technicians.

Requirements

Some previous experience as a client service representative.

Strong verbal communication and active listening skills.

Ability to manage time effectively.

Independent thinker with the foresight to get to the root of a problem.

Must possess sound judgment.

Ability to multitask and prioritize.

Qualifications

Minimum Associate's Degree, Bachelors preferred.

Experience in the customer service industry (willing to train a motivated individual).

Strong organizational and interpersonal skills.

Excellent oral and written communication skills.

Maintain professionalism under pressure.

Demonstrate a high level of attention to detail.

Job Type: Full-time

Benefits:

401(k)

401(k) matching

Health insurance

Paid time off

Shift:

8 hour shift

Day shift

Ability to commute/relocate:

Peekskill, NY 10566: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person