Customer Service Representative

NORTHEASTERN APPLIANCE SERVICE; New York (NY); On-site; USD 54,000 - 120,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Training & development

Bonus opportunities

Job summary

Northeastern Appliance Service in New York seeks experienced appliance repair technicians to service Sub-Zero, Wolf and Cove brands. This full-time role offers a high-pay, secure trade with on-site work across NYC area and Hudson Valley.

You will diagnose and repair high-end refrigeration and kitchen appliances, maintain meticulous service notes, and provide excellent customer service. Benefits include health insurance, 401(k), paid time off, and paid training.

Qualifications

• Experience servicing Sub-Zero, Wolf, and Cove appliances.
• Strong mechanical and electrical aptitude.
• Customer-focused attitude and professional appearance.
• Ability to lift 60 lbs, push 100 lbs, and pull 50 lbs.
• Commitment to career growth in a high-end appliance trade.

Responsibilities

• Diagnose and repair Sub-Zero, Wolf, and Cove appliances.
• Provide excellent customer service during service visits.
• Document service notes accurately and follow defined processes.
• Maintain a strong work ethic and attention to safety.
• Work on-site at One location in NY/NY area.

Skills

Mechanical aptitude

Electrical aptitude

Customer service orientation

Interpersonal skills

Communication skills

Tech-savvy

Detail-oriented

Self-starter

Physical strength

Job description

Benefits:

401(k) matching

Health insurance

Paid time off

Training & development

Northeastern Appliance Service

Experienced Appliance Servicer - Now Hiring Repair Technicians to Service Sub-Zero Appliances

Northeastern Appliance Service is New York’s Premier Service Partner for Sub-Zero, and we’re growing fast. We service much of the Hudson Valley, Bronx, Brooklyn, and western Connecticut and we are expanding our team of factory-certified technicians.

Now hiring experienced appliance repair technicians to service Sub-Zero appliances who are enteric career-seekers committed to mastering a high‑paying and job‑secure trade.

Northeastern Appliance Service is an established service company with an exclusive contract with the Sub‑Zero, Wolf, and Cove group.

We offer excellent salaries and full benefits to our Factory Certified Technicians.

JOB REQUIREMENTS

Applicants must:

Be knowledgeable about high-end refrigeration, cooking, dishwashing and laundry appliances and be committed to building a career in the trade - experience working with Sub-Zero, Wolf and Cove appliances is a plus.

Have a strong mechanical and/or electrical aptitude

Have a strong mechanical and/or electrical background

Be physically able to negotiate around and through heavy refrigerators and ranges

Have a “customer first” attitude and enjoy the customer service side of the business

Northeastern Appliance Service is an established company, and we care about our employees and customers. We promote professional growth with career paths and development plans so you can have a work/life balance.

POSITION DETAILS AND BENEFITS:

Full-time employee position, not subcontracted

Excellent pay

Full health benefits, paid vacation, holiday, and sick leave

Uniform, truck, heavy equipment, etc. provided

Paid training

Access to technical support

Bonus opportunities

QUALIFICATIONS AND SKILLS

Candidates must:

Possess a “can do” attitude and professional appearance

Want to work in an environment that recognizes and rewards potential

Enjoy the customer service side of the job

Have a strong work ethic and be driven to deliver exceptional service

Possess strong interpersonal and communication skills

Be tech-savvy

Be detail-oriented, able to follow specific process steps to ensure quality workmanship and write accurate service notes

Be a self‑starter who is always willing to become an even better technician

Be able to lift 60 lbs, push 100 lbs, and pull 50 lbs

If you are committed to customer service and interested in a career as a high-end appliance repair technician, we want to meet you. We pledge to our customers the finest in service and repair to protect their investment in these luxury appliances. Join our team and help make our pledge a reality.

Job Type: Full-time

$54,000 - $120,000 annually, with bonus and overtime potential

Schedule: Monday to Friday, some Saturdays during the summer

Work remotely: No

Work Location:

One location

Work Remotely

No

Job Type: Full-time

Benefits:

401(k)

Health insurance

Paid time off

Experience:

Appliance repair: 2 years (Required)

Language:

English (Required)

License/Certification:

EPA Certification (Required)

Driver's License (Required)

Ability to Commute:

Brooklyn, NY (Preferred)

Work Location: On the road