Customer Service Specialist — Growth, PTO & 401(k) — No Weekends

Northwest Health - Porter; Valparaiso (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

PTO

401(k) with company match

Licensure and certification reimburse

Student loan support

Employee rewards

Pet insurance

Job summary

Northwest Health - Porter is seeking a Customer Service Representative to handle inquiries across phone, email, chat, and in-person interactions, delivering a positive service experience. You will document interactions, resolve issues, and collaborate with internal teams to ensure timely, accurate responses.

The role emphasizes empathy, problem-solving, and strong communication, with typical hours Monday–Friday, and a supportive team culture in Valparaiso, IN.

Qualifications

• Associate degree or coursework in Business, Communications, or a related field preferred
• 1-2 years of experience in customer service, call center, or administrative support required

Responsibilities

• Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.

Skills

Google Suite

CRM systems

Verbal communication

Written communication

Multi-tasking

Empathy

Education

Associate degree or related coursework

Tools

ServiceNow

Ticketing system

ERP (Oracle)

Job description

Northwest Health - Porter is seeking a Customer Service Representative to handle inquiries across phone, email, chat, and in-person interactions, delivering a positive service experience. You will document interactions, resolve issues, and collaborate with internal teams to ensure timely, accurate responses.

The role emphasizes empathy, problem-solving, and strong communication, with typical hours Monday–Friday, and a supportive team culture in Valparaiso, IN.