Customer Care Specialist — Growth & Full Benefits

PORTLAND GLASS OF NASHUA; Portland (ME); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Employer paid life insurance

401k with match

PTO/paid holidays

Employee Assistance Program

Job summary

Portland Glass is seeking a Customer Service Representative to handle incoming calls, assist customers, and coordinate with insurance vendors, sales, and care teams. You will work in a fast-paced environment, using scripts to guide next steps and maintain high service standards.

Requirements include 1+ years in customer service, excellent communication, and strong computer skills. The role offers full benefits and opportunities to contribute to our Neighborly family.

Qualifications

• 1+ years of experience in customer service or call center role
• Excellent verbal and written communication skills
• Strong Microsoft Office and computer skills
• Ability to work in a fast-paced environment
• Pass a background check and drug test as required by state laws
• Education: High school diploma or GED
• Physical requirement: ability to lift minimum of 25 pounds

Responsibilities

• Answer all incoming phone calls from customers in a professional and timely manner
• Listen to customer inquiries and determine the appropriate action
• Use a script for next steps with Insurance Vendors, Sales, Customer Care, and others
• Meet daily productivity goals while delivering excellent customer service
• Collaborate with teammates on larger projects and initiatives

Skills

Customer service experience

Verbal and written communication

MS Office proficiency

Fast-paced environment

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Portland Glass is seeking a Customer Service Representative to handle incoming calls, assist customers, and coordinate with insurance vendors, sales, and care teams. You will work in a fast-paced environment, using scripts to guide next steps and maintain high service standards.

Requirements include 1+ years in customer service, excellent communication, and strong computer skills. The role offers full benefits and opportunities to contribute to our Neighborly family.