Customer Service Representative - 2nd Shift

NorthShore Care Supply; Green Oaks (IL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, and vision insurance

401(k) plan with company match

Generous paid time off

Flexible spending accounts

Job summary

A growing medical supply company in Green Oaks is seeking a Customer Service Representative for the 2nd shift. The ideal candidate should possess strong communication skills, detail orientation, and thrive in a fast-paced team environment. Responsibilities include assisting customers via phone, email, and LiveChat, as well as entering orders. A competitive salary and benefits package, including medical and dental insurance, a 401(k) plan, and generous paid time off, are offered.

Qualifications

• Positive attitude and strong communication skills.
• Must thrive in a fast-paced, team environment.
• Experience with medical billing and inside sales is preferred.
• Familiar with databases (Access, SQL) and bilingual Spanish/English preferred.

Responsibilities

• Assist customers over the phone, email, and LiveChat.
• Enter orders into the computer system.
• Support general duties as assigned.

Skills

Communication skills

Detail oriented

Team player

PC/Windows skills

Bilingual Spanish/English

Bilingual Spanish/English

Education

College education

Tools

Microsoft Word

Advanced Excel

Access

SQL

LiveChat

Job description

Customer Service Representative - 2nd Shift

Hours

Days/Hours: Mon, Tues, Wed, Thurs: 11:30AM - 8:00PM
Saturdays: 8:00AM - 5:00PM
Days Off Work: Sun and Fri

About Us

NorthShore Care Supply, a fast‑growing medical supply company in Libertyville/Green Oaks, is seeking to add a new Customer Service Rep to our team. We’re looking for versatile candidates skilled at assisting customers over the phone as well as entering orders into computer. Responsibilities include direct customer phone, e‑mail, and LiveChat support, order entry, and other general duties as assigned.

What We’re Looking For

• A positive attitude and strong communication and computer skills.
• Detail oriented, convey trust and confidence on the phone, and a good listener to better understand customer needs.
• Thriving in a fast‑paced, team environment, and willing to assist others in any aspect of company operations.
• Strict requirements for top‑notch general PC/Windows skills (including Word and advanced Excel), internet skills, and typing of at least 60 wpm.
• Previous experience with medical billing, inside sales and college education desired but not required.
• Previous experience with databases (Access, SQL) and bilingual Spanish/English strongly preferred.
• Must be able to work days/hours listed above.

Benefits

NorthShore Care Supply offers a competitive salary and benefits package, including medical, dental and vision, healthcare and dependent care flexible spending accounts, company‑paid life, short and long term disability, 401(k) plan with great company match, and generous paid time off policies.

How to Apply

Please submit your resume, cover letter, and salary requirements on our Careers page at http://NorthShore.com/Careers. No phone calls please. Only local candidates with unrestricted authorization to work in the U.S. will be considered. An Equal Opportunity Employer.