Customer Service Pro: Great Benefits & Growth

Northwest Health; Valparaiso (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision, and life保险

Generous PTO and extended illness

401(k) with company match

Licensure and certification reimburse-

Student Loan Support

Rewards and recognition programs

Job summary

Northwest Health is seeking a Customer Service Representative to handle inquiries across phone, email, chat, and in-person interactions, resolving issues with professionalism and attention to detail.

You will document interactions, update records, and collaborate with internal teams to ensure a smooth customer experience. Strong communication and problem-solving skills are essential for timely resolutions.

Qualifications

• Associate degree or coursework in Business, Communications, or related field preferred.
• 1–2 years of customer service, call center, or administrative support experience required.

Responsibilities

• Responds to customer inquiries via phone, email, live chat, and written correspondence.
• Handles inbound calls from internal and external customers, creating service cases and documenting interactions.
• Demonstrates empathy and active listening to understand concerns and provide resolutions.
• Researches and resolves billing issues and service-related concerns per policies.
• Updates and maintains customer records and case notes; ensures complete documentation.
• Collaborates with internal departments to resolve complex issues for a seamless experience.
• Provides solutions within service timeframes and follows up to ensure satisfaction.
• Maintains productivity and service quality; performs other duties as assigned.

Skills

Verbal communication

Written communication

Multi-tasking

Problem solving

Attention to detail

Teamwork

Customer service mindset

Education

Associate degree or coursework in Business/Communications

Tools

Google Suite

ServiceNow / ticketing platform

Soft phone software

ERP systems (e.g., Oracle)

CRM systems

Microsoft Office

Job description

Northwest Health is seeking a Customer Service Representative to handle inquiries across phone, email, chat, and in-person interactions, resolving issues with professionalism and attention to detail.

You will document interactions, update records, and collaborate with internal teams to ensure a smooth customer experience. Strong communication and problem-solving skills are essential for timely resolutions.