Customer Service Pro - Growth & Benefits

Tennova Healthcare- Turkey Creek Medical Center; Knoxville (TN); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision, and life保险

PTO and extended illness benefits

401(k) with company match

Career development

Licensure reimbursement

Student loan support

Recognition programs

Collaborative culture

Job summary

INDCLINIC is seeking a Customer Service Representative to handle inquiries across phone, email, chat, and in-person interactions, delivering a positive service experience. This role requires problem-solving, attention to detail, and a professional demeanor.

Responsibilities include responding to inquiries, creating service cases, updating records, and collaborating with internal teams to resolve issues. The shift is 8 hours with no weekends or holidays, and opportunities for training and

Qualifications

• Associate Degree or coursework in Business or related field.
• 1-2 years of experience in customer service, call center, or administrative support.

Responsibilities

• Respond to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
• Handle inbound calls from both internal and external customers, creating service cases and documenting all interactions.
• Demonstrate empathy and active listening to understand customer concerns and provide appropriate resolutions.
• Research and resolve customer complaints, billing issues, and service-related concerns per policies and procedures.
• Accurately update and maintain customer records and case notes in the system, ensuring complete documentation.
• Work with internal departments to escalate and resolve complex issues for a seamless experience.

Skills

Customer service

Communication

Data entry

Microsoft Office

Google Suite

Problem solving

Education

Associate degree in business

Tools

ServiceNow

CRM software

Softphone

Job description

INDCLINIC is seeking a Customer Service Representative to handle inquiries across phone, email, chat, and in-person interactions, delivering a positive service experience. This role requires problem-solving, attention to detail, and a professional demeanor.

Responsibilities include responding to inquiries, creating service cases, updating records, and collaborating with internal teams to resolve issues. The shift is 8 hours with no weekends or holidays, and opportunities for training and