Temporary Provider Services Representative

Top Prospect Group; Portland (ME); In loco; USD 42.000 - 54.000; Tempo pieno

Descrizione del lavoro

Top Prospect Group in Portland, ME is seeking a customer-focused professional to support healthcare providers by answering inquiries, resolving issues, and delivering exceptional service.

You will handle phone and email inquiries, educate providers on policies, document interactions, and collaborate with internal teams to ensure timely resolution. A background in medical billing is preferred, with strong communication and problem-solving skills.

Competenze

• High School Diploma or equivalent.
• 3+ years of customer service experience required.
• Medical billing experience preferred.
• Strong communication, problem-solving, and computer skills.

Mansioni

• Respond to phone, email, and electronic inquiries from providers.
• Research and resolve provider concerns in a timely manner.
• Educate providers on policies, procedures, and self-service resources.
• Document all interactions accurately.
• Partner with internal teams to ensure issue resolution.
• Provide professional, world-class customer service.

Conoscenze

Communication skills

Problem solving

Computer skills

Formazione

High School Diploma or equivalent

Strumenti

Research tools

Descrizione del lavoro

We are seeking a customer-focused professional to join our team! In this role, you will assist healthcare providers by answering inquiries, resolving issues, and delivering exceptional service.

Responsibilities:

• Respond to phone, email, and electronic inquiries from providers
• Research and resolve provider concerns in a timely manner
• Educate providers on policies, procedures, and self-service resources
• Document all interactions accurately
• Partner with internal teams to ensure issue resolution
• Provide professional, world-class customer service

Qualifications:

• High School Diploma or equivalent
• 3+ years of customer service experience required
• Medical billing experience preferred
• Strong communication, problem-solving, and computer skills

#INDTPGPortland