Customer Service Specialist - Multichannel Support & Growth

Northwest-Health-Porte; Valparaiso (IN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

PTO & extended illness benefits

401(k) with company match

Career development

Licensure reimbursement

Student loan assistance

Rewards & recognition

Collaborative culture

Job summary

Northwest-Health-Porte is seeking a Customer Service Representative to handle inquiries across phone, email, chat, and in-person interactions. You will resolve issues, document cases, and maintain high service standards in a fast-paced environment.

The role requires 1–2 years of customer service experience and an Associate degree or related coursework. Expect regular hours Monday–Friday with competitive benefits and growth opportunities.

Qualifications

• Associate degree or coursework in Business, Communications, or a related field preferred.
• 1-2 years of experience in customer service, call center, or administrative support required.

Responsibilities

• Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
• Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.
• Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions.
• Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures.
• Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions.
• Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction.
• Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Skills

Google Suite

ServiceNow

Soft phone software

ERP (Oracle)

Verbal communication

Written communication

CRM systems

Microsoft Office

Data entry accuracy

Education

Associate degree or coursework in Business/Communications

Tools

ServiceNow

CRM systems

Microsoft Office

Job description

Northwest-Health-Porte is seeking a Customer Service Representative to handle inquiries across phone, email, chat, and in-person interactions. You will resolve issues, document cases, and maintain high service standards in a fast-paced environment.

The role requires 1–2 years of customer service experience and an Associate degree or related coursework. Expect regular hours Monday–Friday with competitive benefits and growth opportunities.