Customer Service Specialist — Growth, Perks & Impact

Rollins; Charleston (SC); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision

401(k) with company match up to 6%

Employee stock purchase plan

Paid Time off and holidays

Tuition reimbursement

Dependent scholarship awards

Advancement opportunities

Employee discounts

Professional growth opportunities

Job summary

HomeTeam Pest Defense in Charleston, SC is seeking a Customer Service Representative to deliver positive customer experiences, answer questions, schedule services, and manage billing with professionalism.

You will use Route Point software to coordinate pest and builder services, maintain accurate notes and files, and assist customers from initial contact through follow-up re-treats. Join a team focused on growth and service excellence.

Qualifications

• Must have 1 year of previous customer service experience.
• Entry level customer service skill and technique.
• Basic / entry level understanding of computers.
• Entry level skill on use of company telephone features and how to use them.
• Must be 18 years or older with a high school diploma or GED.

Responsibilities

• Provide positive customer experiences to encourage continued service.
• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers.
• Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software.
• Resolving customer problems with invoices and billing questions.
• Conduct telephone conversations with customers about issues surrounding their service in a professional manner.
• Enter service-related notes in system software.
• Provide general marketing information to prospects and customers as requested.
• Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed.
• Maintain customer files on computer and in filing system.
• Validate technician paperwork for completeness and accuracy.
• File Technician paperwork in customer files.
• Update notes in system with technician and other employee customer information.
• Print, distribute, and review service tickets for technicians.
• Have a basic knowledge of technician’s job and processes of company's treatment processes.
• Properly follow HomeTeam Pest Defense telephone etiquette procedures.
• Ability to calm and diffuse angry customers.
• Escalate appropriate inquiries or problems to managers.
• Collect and reconcile payments received by technicians.

Skills

Customer service

Telephone skills

Basic computers

Education

HS diploma or GED

Job description

HomeTeam Pest Defense in Charleston, SC is seeking a Customer Service Representative to deliver positive customer experiences, answer questions, schedule services, and manage billing with professionalism.

You will use Route Point software to coordinate pest and builder services, maintain accurate notes and files, and assist customers from initial contact through follow-up re-treats. Join a team focused on growth and service excellence.