Customer Care Specialist – Growth, Benefits & PTO

Rollins, Inc.; Charleston (SC); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision benefits

Company-paid life & AD&D insurance

401(k) with company match

Employee stock purchase plan

Paid time off and holidays

Employee discounts

Tuition reimbursement

Dependent scholarship awards

Opportunity to advance within the team

Recognition for a job well done

Friendly work environment

Employee referral bonuses

Job summary

HomeTeam Pest Defense is hiring a Customer Service Representative in Charleston, SC. You will provide information, answer questions, and schedule pest-control services, while guiding customers through pricing, billing, and service follow-ups.

The role emphasizes professional communication, problem solving, and accurate note-keeping. Enjoy comprehensive benefits, company-paid life and AD&D insurance, a 401(k) with company match, and opportunities for advancement within the organization.

Qualifications

• Must have 1 year of previous customer service experience.
• Entry level customer service skill and technique.
• Basic / entry level understanding of computers.
• Must be 18 years or older with a high school diploma or GED.

Responsibilities

• Provide information to prospects and initiate new service.
• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers.
• Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software.
• Resolving customer problems with invoices and billing questions.
• Conduct telephone conversations with customers about issues surrounding their service in a professional manner.
• Enter service-related notes in system software.
• Provide general marketing information to prospects and customers as requested.
• Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed.
• Maintain customer files on computer and in filing system.
• Validate technician paperwork for completeness and accuracy.
• File Technician paperwork in customer files.
• Update notes in system with technician and other employee customer information.
• Print, distribute, and review service tickets for technicians.
• Have a basic knowledge of technician's job and processes of company's treatment processes.
• Properly follow HomeTeam Pest Defense telephone etiquette procedures.
• Ability to calm and diffuse angry customers.
• Escalate appropriate inquiries or problems to managers.
• Collect and reconcile payments received by technicians.

Skills

Customer service

Communication

Basic computer skills

Phone system knowledge

Education

High school diploma or GED

Job description

HomeTeam Pest Defense is hiring a Customer Service Representative in Charleston, SC. You will provide information, answer questions, and schedule pest-control services, while guiding customers through pricing, billing, and service follow-ups.

The role emphasizes professional communication, problem solving, and accurate note-keeping. Enjoy comprehensive benefits, company-paid life and AD&D insurance, a 401(k) with company match, and opportunities for advancement within the organization.