Customer Care Specialist - Growth & Perks

Rollins; Florida; Vor Ort; USD 51.561.000 - 51.577.000; Vollzeit

Benefits dieser Stelle

Competitive pay

$17.99-$18 Hourly

Benefits package: medical, dental, and

Vision

Company paid life & AD&D insurance

401(k) with company match

Tuition reimbursement

Employee discounts

Paid Time off and holidays

Employee referral bonuses

Zusammenfassung

HomeTeam Pest Defense is seeking a Customer Service Representative to deliver positive experiences to customers and support scheduling, billing, and service coordination. You will work with internal and external customers and use Route Point software to manage service requests.

The role emphasizes professionalism, clear communication, and a friendly work environment. Benefits include comprehensive medical, dental, and vision plans, company-paid life insurance, 401(k) with company match, and

Qualifikationen

• 1 year of customer service experience preferred
• Basic computer literacy required
• Familiarity with company telephone systems preferred

Aufgaben

• Provide positive customer experiences that encourage continued use of HomeTeam Pest Defense
• Answer questions, research problems, resolve pricing and service questions
• Schedule services and manage notes in the system
• Process payments and reconcile transactions
• Maintain organized customer files and ensure proper paperwork
• Calmly handle difficult customers and escalate when needed

Kenntnisse

Customer service

Communication

Basic computer skills

Phone system usage

Ausbildung

High school diploma or GED

Tools

Route Point software

Jobbeschreibung

HomeTeam Pest Defense is seeking a Customer Service Representative to deliver positive experiences to customers and support scheduling, billing, and service coordination. You will work with internal and external customers and use Route Point software to manage service requests.

The role emphasizes professionalism, clear communication, and a friendly work environment. Benefits include comprehensive medical, dental, and vision plans, company-paid life insurance, 401(k) with company match, and