Customer Service Pro for Pest Defense — Growth & Perks

HomeTeam Pest Defense, Inc.; Charleston (SC); Sur place; USD 28 000 - 29 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Medical, dental, vision

401(k) plan with company match

Life & AD&D insurance

Employee stock purchase plan

Paid time off and holidays

Employee discounts

Tuition reimbursement

Dependent scholarship awards

Advancement opportunities

Recognition for a job well done

Friendly work environment

Employee referral bonuses

Growth and industry leadership

Résumé du poste

HomeTeam Pest Defense, Inc. in Charleston, SC is hiring a Customer Service Representative to deliver positive experiences and support for ongoing services. You will communicate with customers, answer questions, schedule services, and manage billing inquiries while maintaining accurate records.

The role emphasizes friendly service, professional telephone etiquette, and opportunities for advancement within a growing pest defense leader.

Qualifications

• Must have 1 year of previous customer service experience.
• Entry level customer service skill and technique.
• Basic / entry level understanding of computers.
• Entry level skill on use of company telephone features and how to use them.
• Must be 18 years or older with a high school diploma or GED.

Responsabilités

• Provide positive customer experiences that affect customer loyalty and additional service purchase.
• Regularly communicate with internal and external customers of HomeTeam Pest Defense.
• Provide information to prospects and initiate new service.
• Answer questions, research problems, resolve issues, provide pricing, schedule service and provide closure for customers.
• Interact with customers/prospects by scheduling pest and builder related services using Route Point software.
• Resolve invoice and billing questions.
• Conduct telephone conversations with customers professionally.
• Enter service-related notes in system software.
• Provide general marketing information to prospects and customers as requested.
• Follow up with customers for re-treats, initial services, and current customers.

Connaissances

Customer service

Communication

Computer literacy

Telephone handling

Formation

High school diploma or GED

Description du poste

HomeTeam Pest Defense, Inc. in Charleston, SC is hiring a Customer Service Representative to deliver positive experiences and support for ongoing services. You will communicate with customers, answer questions, schedule services, and manage billing inquiries while maintaining accurate records.

The role emphasizes friendly service, professional telephone etiquette, and opportunities for advancement within a growing pest defense leader.