Customer Service Specialist — Growth & Fast-Paced Impact

calibercollision; El Paso (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Overtime pay

Paid vacation

Job summary

Caliber Collision is hiring a Customer Service Representative at the El Paso center to greet customers and deliver outstanding service across internal and external teams.

Responsibilities include monitoring workload, coordinating rental car providers, and understanding insurance partner requirements for authorizations and billing. The role emphasizes teamwork in a busy production shop.

Qualifications

• 1+ years of experience within a customer facing environment.
• Excellent verbal and written communication skills.
• Ability to navigate multiple software systems, e.g., Microsoft Office Suite.

Responsibilities

• Greet customers and deliver extraordinary service to internal and external customers.
• Monitor center work volume and request load level adjustments as needed.
• Coordinate Rental Car/Tow companies to provide one-stop service for customers.

Skills

Verbal & written communication

Customer service orientation

Collaboration

Tools

Microsoft Office Suite

Job description

Caliber Collision is hiring a Customer Service Representative at the El Paso center to greet customers and deliver outstanding service across internal and external teams.

Responsibilities include monitoring workload, coordinating rental car providers, and understanding insurance partner requirements for authorizations and billing. The role emphasizes teamwork in a busy production shop.