Fast-Paced Auto Collision Customer Service Specialist

Caliber; Colorado Springs (CO); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Weekly pay

Overtime eligibility

Paid vacation

Holidays

Career growth

Job summary

Caliber Collision is hiring a Customer Service Representative at their Colorado Springs service center. The role focuses on greeting customers, delivering exceptional service, and coordinating with rental car partners to ensure smooth, ONE-STOP service while understanding insurance requirements and billing procedures.

Applicants should have at least 1 year of customer-facing experience and strong communication skills. Benefits and weekly pay are highlighted for this position.

Qualifications

• 1+ years of experience in a customer facing environment.
• Effective verbal and written communication skills.
• Ability to navigate multiple software systems including Microsoft Office.
• Ability to manage competing priorities in a fast-paced environment.
• Provide personable, friendly customer service and collaborate with team.

Responsibilities

• Greet customers and provide extraordinary service.
• Monitor workload and recommend load level adjustments.
• Coordinate Rental Car/Tow companies to offer one-stop service.
• Know insurance partner requirements for authorizations, billing, and load levels.

Skills

Customer service

Verbal communication

Written communication

Microsoft Office

Multitasking

Collaboration

Tools

Microsoft Office

Job description

Caliber Collision is hiring a Customer Service Representative at their Colorado Springs service center. The role focuses on greeting customers, delivering exceptional service, and coordinating with rental car partners to ensure smooth, ONE-STOP service while understanding insurance requirements and billing procedures.

Applicants should have at least 1 year of customer-facing experience and strong communication skills. Benefits and weekly pay are highlighted for this position.