Customer Experience Specialist — Fast-Paced Auto Center

Caliber; Southport (NC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Weekly pay & overtime

Paid vacation & holidays

Career growth within company

Hands-on production shop experience

Job summary

Caliber Collision Southport is hiring a Customer Service Representative to greet customers and deliver extraordinary service across the center’s operations. You will monitor scheduled workload, assist with load level requests, and coordinate rental car partners to provide one-stop service, while applying knowledge of insurance authorizations and billing processes.

The role emphasizes clear communication, multitasking in a fast-paced shop, and teamwork across departments to restore customers’

Qualifications

• 1+ years of experience in a customer-facing environment.

Responsibilities

• Greet customers and provide exceptional service.
• Monitor center work volume and manage load level requests.
• Coordinate rental car partners to provide one-stop service.
• Maintain knowledge of insurance authorizations and billing processes.

Skills

Verbal communication

Written communication

MS Office

Prioritization

Customer service

Team collaboration

Job description

Caliber Collision Southport is hiring a Customer Service Representative to greet customers and deliver extraordinary service across the center’s operations. You will monitor scheduled workload, assist with load level requests, and coordinate rental car partners to provide one-stop service, while applying knowledge of insurance authorizations and billing processes.

The role emphasizes clear communication, multitasking in a fast-paced shop, and teamwork across departments to restore customers’