Customer Service Specialist — Growth & Day-1 Benefits

Caliber; Hyattsville (MD); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Weekly pay

Paid vacation

Career growth

Hands-on production shop experience

Job summary

Caliber Collision has an immediate opening for a Customer Service Representative in Hyattsville, MD. You will greet customers, provide extraordinary service, monitor center workload, and coordinate rental car/tow partnerships to ensure one-stop service while following insurance partner requirements on authorizations and billing.

Requirements include 1+ year experience in a customer-facing role and strong communication skills.

Qualifications

• 1+ years of experience in a customer-facing environment.
• Strong verbal and written communication skills.
• Ability to navigate multiple software systems, e.g., Microsoft Office.
• Work through competing priorities in a fast-paced environment.
• Provide personable, friendly customer service and collaborate with others.

Responsibilities

• Greet customers and deliver extraordinary service.
• Monitor work volume and suggest load level adjustments.
• Coordinate Rental Car/Tow companies for one-stop service.
• Maintain knowledge of insurance partner requirements for authorizations and billing.

Skills

Verbal and written communication

Software proficiency

Prioritization in fast-paced env

Customer-focused service

Collaborative teamwork

Job description

Caliber Collision has an immediate opening for a Customer Service Representative in Hyattsville, MD. You will greet customers, provide extraordinary service, monitor center workload, and coordinate rental car/tow partnerships to ensure one-stop service while following insurance partner requirements on authorizations and billing.

Requirements include 1+ year experience in a customer-facing role and strong communication skills.