Customer Service Specialist - Fast-Paced Auto Center

Caliber Collision; Gaithersburg (MD); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Benefits from day one

Overtime eligible

Weekly pay

Vacation & holidays

Career growth

Job summary

Caliber Collision's Gaithersburg - South Service Center is seeking a Customer Service Representative to greet customers and deliver extraordinary service while coordinating rental car and insurance-related tasks. You will monitor work volume, assist with load level requests, and work to provide one-stop service for all customers in a fast-paced setting.

The role requires effective communication, ability to navigate multiple software systems, and a collaborative team mindset, with benefits from

Qualifications

• 1+ years of experience in a customer-facing environment.
• Ability to communicate clearly and professionally.
• Comfort navigating multiple software systems and prioritizing tasks.

Responsibilities

• Greet customers and provide outstanding service in person.
• Coordinate Rental Car / Tow/insurance processes and load level requests.
• Support center operations and maintain knowledge of insurance partner requirements.

Skills

Customer service

Verbal communication

Written communication

Microsoft Office

Prioritization

Teamwork

Tools

Microsoft Office Suite

Job description

Caliber Collision's Gaithersburg - South Service Center is seeking a Customer Service Representative to greet customers and deliver extraordinary service while coordinating rental car and insurance-related tasks. You will monitor work volume, assist with load level requests, and work to provide one-stop service for all customers in a fast-paced setting.

The role requires effective communication, ability to navigate multiple software systems, and a collaborative team mindset, with benefits from