Customer Experience Specialist — Growth & Benefits

Caliber Collision; United States; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Weekly pay

Paid time off

Career growth

Hands-on shop experience

Job summary

Caliber Collision is hiring a Customer Service Representative for the Service Center Watertown - Summit. You will greet customers, deliver exceptional service, and assist with coordinating rental car/tow partners to streamline the customer experience.

This role requires 1+ year in customer-facing work, strong communication, and the ability to navigate multiple software systems. Caliber emphasizes growth, weekly pay with overtime, and a comprehensive benefits package.

Qualifications

• 1+ years of experience in a customer-facing environment.
• Excellent verbal and written communication skills.
• Ability to navigate multiple software systems, e.g., Microsoft Office Suite and CRM tools.
• Able to work in a fast-paced environment with competing priorities.
• Provide personable, friendly customer service to internal and external customers.
• Collaborative team player with a positive attitude.

Responsibilities

• Greeting customers and delivering extraordinary customer service.
• Monitor workload and recommend load level adjustments.
• Coordinate Rental Car/ Tow partners to provide one-stop service.
• Maintain knowledge of insurance partner requirements regarding authorizations and billing.
• Support the center to ensure smooth operations and customer satisfaction.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Team collaboration

Tools

Microsoft Office Suite

CRM Software

Job description

Caliber Collision is hiring a Customer Service Representative for the Service Center Watertown - Summit. You will greet customers, deliver exceptional service, and assist with coordinating rental car/tow partners to streamline the customer experience.

This role requires 1+ year in customer-facing work, strong communication, and the ability to navigate multiple software systems. Caliber emphasizes growth, weekly pay with overtime, and a comprehensive benefits package.