Customer Experience Specialist – Auto Service Center

Caliber; Alexandria (VA); On-site; USD 24,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

Weekly pay

Paid vacation

Career growth

Stable career

Job summary

Caliber Collision has an immediate opening for a Customer Service Representative in Alexandria, VA. You will greet customers and deliver outstanding service while coordinating rental car services and supporting load level planning, insurance authorizations, and billing.

The role requires strong communication, ability to juggle multiple software systems, and a team-oriented mindset in a busy shop setting. Benefits, overtime eligibility, and growth opportunities are highlighted by Caliber.

Qualifications

• 1+ years of experience in a customer-facing environment.
• Strong verbal and written communication skills.
• Ability to navigate multiple software systems in a fast-paced environment.

Responsibilities

• Greet customers and provide extraordinary service to internal and external customers.
• Coordinate Rental Car/Tow services to provide one-stop service.
• Assist with load level management and insurance partner requirements, including authorizations and billing.

Skills

Communication skills

MS Office

Customer service

Teamwork

Prioritization

Job description

Caliber Collision has an immediate opening for a Customer Service Representative in Alexandria, VA. You will greet customers and deliver outstanding service while coordinating rental car services and supporting load level planning, insurance authorizations, and billing.

The role requires strong communication, ability to juggle multiple software systems, and a team-oriented mindset in a busy shop setting. Benefits, overtime eligibility, and growth opportunities are highlighted by Caliber.