Collision Center Customer Service Pro — Growth & Day-1 Benefits

Caliber

Landover (MD)

On-site

USD 21,000 - 23,000

Full time

2 days ago

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Benefits offered by this job

Benefits from day one: medical, dental

Weekly pay + overtime eligible

Paid vacation & holidays

Career growth opportunities

Hands-on experience in a production/et

Job summary

Caliber is seeking a Customer Service Representative in Landover to greet customers and deliver exceptional service. The role involves monitoring center workload and coordinating Rental Car/Tow partners to provide seamless service while maintaining knowledge of insurance partner requirements for authorizations, billing and load levels.

We offer day-one benefits, weekly pay with overtime eligibility, paid vacation and holidays, and opportunities for internal career growth as we strive to restore

Qualifications

1+ years of experience in a customer-facing environment.
Excellent verbal and written communication.
Ability to navigate multiple software systems, i.e., Microsoft Office Suite.
Ability to work in a fast-paced environment and manage competing priorities.
Collaborative, personable service mindset.

Responsibilities

Greet customers and provide extraordinary customer service.
Monitor workload for the center and advise on load level requests when needed.
Coordinate rental car/tow companies to provide one-stop service.
Maintain knowledge of insurance partner requirements for authorizations, billing, and load levels.

Skills

Effective communication

Fast-paced environment

Team collaboration

Customer service orientation

Tools

Microsoft Office Suite

Job description

We offer day-one benefits, weekly pay with overtime eligibility, paid vacation and holidays, and opportunities for internal career growth as we strive to restore

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