Customer Service Representative

Caliber; Hyattsville (MD); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Weekly pay

Paid vacation

Career growth

Hands-on production shop experience

Job summary

Caliber Collision has an immediate opening for a Customer Service Representative in Hyattsville, MD. You will greet customers, provide extraordinary service, monitor center workload, and coordinate rental car/tow partnerships to ensure one-stop service while following insurance partner requirements on authorizations and billing.

Requirements include 1+ year experience in a customer-facing role and strong communication skills.

Qualifications

• 1+ years of experience in a customer-facing environment.
• Strong verbal and written communication skills.
• Ability to navigate multiple software systems, e.g., Microsoft Office.
• Work through competing priorities in a fast-paced environment.
• Provide personable, friendly customer service and collaborate with others.

Responsibilities

• Greet customers and deliver extraordinary service.
• Monitor work volume and suggest load level adjustments.
• Coordinate Rental Car/Tow companies for one-stop service.
• Maintain knowledge of insurance partner requirements for authorizations and billing.

Skills

Verbal and written communication

Software proficiency

Prioritization in fast-paced env

Customer-focused service

Collaborative teamwork

Job description

Service Center

Hyattsville

JOB SUMMARY

Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level requests when necessary, coordinating Rental Car/Tow companies to provide one-stop service to all customers while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes.

OUR COLLISION CUSTOMER SERVICE REPRESENTATIVE FOR THIS POSITION CAN MAKE UP TO:

• $18.00 -$20.00 per hour!

BENEFITS OF JOINING CALIBER

• Benefits from day one: Immediately eligible for medical, dental and vision
• Industry Comparable Pay – Paid weekly and eligible for overtime
• Paid Vacation & Holidays – Begin accruing day 1
• Career growth opportunities – We promote from within!
• A career for life - You’ll gain hands-on experience within a production shop

REQUIREMENTS

• 1+ years of experience within a customer facing environment

ABILITIES/SKILLS/KNOWLEDGE

• Effective verbal and written communication skills
• Ability to navigate multiple software systems, i.e., Microsoft Office Suite
• Work through competing priorities and adapt easily to a fast-paced environment
• Ability to provide personable, friendly customer service to internal and external customers
• Ability to work in a collaborative environment

By joining Caliber, you can help us Restore the Rhythm of our Customers Lives. We see the potential in every member of our team and look for every opportunity to advance their careers. We believe in consistent career training on leadership skills and new technologies to make sure every teammate has an opportunity to achieve their career goals.

Caliber is an Equal Opportunity Employer

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.