Customer Service Pro — Auto Collision Center

Talentify; Clinton (MD); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Holidays

Career Growth

Job summary

Caliber Collision is seeking a Customer Service Representative in Clinton, MD. The role involves greeting customers, delivering outstanding service, and coordinating rentals while ensuring smooth load-level operations.

You will work to understand insurer requirements for authorizations, billing, and related processes. Ideal candidates have 1+ year in customer-facing roles, strong communication, and the ability to manage multiple software systems in a fast-paced environment.

Qualifications

• 1+ years of experience in a customer-facing environment.
• Strong verbal and written communication skills.
• Ability to navigate multiple software systems, including Microsoft Office.
• Ability to handle competing priorities in a fast-paced environment.
• Friendly, personable customer service and teamwork.

Responsibilities

• Greet and provide extraordinary customer service to internal and external customers.
• Monitor work volume at the center and propose load level requests as needed.
• Coordinate rental car providers to offer one-stop service for customers.
• Maintain knowledge of insurance partner requirements for authorizations, billing and load levels.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Teamwork

Tools

Microsoft Office

Job description

Caliber Collision is seeking a Customer Service Representative in Clinton, MD. The role involves greeting customers, delivering outstanding service, and coordinating rentals while ensuring smooth load-level operations.

You will work to understand insurer requirements for authorizations, billing, and related processes. Ideal candidates have 1+ year in customer-facing roles, strong communication, and the ability to manage multiple software systems in a fast-paced environment.