Customer Service Specialist - Great Benefits & Growth

Tennova Healthcare- Turkey Creek Medical Center; Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

PTO

Job summary

Tennova Healthcare- Turkey Creek Medical Center is seeking a Customer Service Representative to handle inquiries, resolve issues, and deliver a positive service experience across phone, email, chat, and in-person interactions.

Ideal candidates have 1-2 years in customer service, with an Associate degree preferred. This on-site role emphasizes empathy, accuracy, and teamwork in a fast-paced healthcare setting.

Qualifications

• Associate degree or coursework in Business, Communications, or related field preferred.
• 1-2 years of experience in customer service, call center, or administrative support required.

Responsibilities

• Responds to customer inquiries via phone, email, live chat, and written correspondence.
• Handles inbound calls, creates service cases, and documents interactions.
• Demonstrates empathy and active listening to resolve customer concerns.
• Resolves billing issues and service-related concerns per policies.
• Maintains accurate customer records and case notes.
• Escalates issues collaboratively with internal departments as needed.
• Provides timely solutions and follows up to ensure satisfaction.
• Maintains productivity and meets service quality standards.
• Performs other duties and maintains reliable attendance.

Skills

Verbal communication

Written communication

Multitasking

Education

Associate degree or coursework in Business/Communications

Tools

Google Suite

ServiceNow

CRM software

Microsoft Office

Job description

Tennova Healthcare- Turkey Creek Medical Center is seeking a Customer Service Representative to handle inquiries, resolve issues, and deliver a positive service experience across phone, email, chat, and in-person interactions.

Ideal candidates have 1-2 years in customer service, with an Associate degree preferred. This on-site role emphasizes empathy, accuracy, and teamwork in a fast-paced healthcare setting.