Customer Service Specialist - Growth & Great Benefits

LaFollette Medical Center; Clinton (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Medical/dental/vision/Life insurance

PTO and illness benefits

401(k) with company match

Career development opportunities

Licensure reimbursement

Student loan support

Rewards programs

Collaborative culture

Voluntary benefits

Job summary

LaFollette Medical Center is seeking a Customer Service Representative to handle inquiries and resolve issues across phone, email, chat, and in-person interactions. You will document cases, escalate when needed, and maintain accurate records with a focus on timely, courteous service.

Ideal candidates have 1–2 years in customer service and strong communication skills. This role emphasizes empathy, problem-solving, and a can-do attitude in a fast-paced environment.

Qualifications

• Associate Degree or coursework in Business, Communications, or a related field preferred.
• 1-2 years of experience in customer service, call center, or administrative support required.

Responsibilities

• Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring courteous, professional interaction.
• Handles inbound calls from internal and external customers, creating service cases and documenting interactions.
• Demonstrates empathy and active listening to understand concerns and provide resolutions.

Skills

Google Suite

CRM systems

Soft phone software

Data entry

Multitasking

Customer service

Education

Associate degree or coursework in Business/Communications

Tools

ServiceNow

Oracle ERP

Job description

LaFollette Medical Center is seeking a Customer Service Representative to handle inquiries and resolve issues across phone, email, chat, and in-person interactions. You will document cases, escalate when needed, and maintain accurate records with a focus on timely, courteous service.

Ideal candidates have 1–2 years in customer service and strong communication skills. This role emphasizes empathy, problem-solving, and a can-do attitude in a fast-paced environment.