Customer Service Representative - Tennova Heart - Turkey Creek

Tennova Healthcare- Turkey Creek Medical Center; Knoxville (TN); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision, and life保险

PTO and extended illness benefits

401(k) with company match

Career development

Licensure reimbursement

Student loan support

Recognition programs

Collaborative culture

Job summary

INDCLINIC is seeking a Customer Service Representative to handle inquiries across phone, email, chat, and in-person interactions, delivering a positive service experience. This role requires problem-solving, attention to detail, and a professional demeanor.

Responsibilities include responding to inquiries, creating service cases, updating records, and collaborating with internal teams to resolve issues. The shift is 8 hours with no weekends or holidays, and opportunities for training and

Qualifications

• Associate Degree or coursework in Business or related field.
• 1-2 years of experience in customer service, call center, or administrative support.

Responsibilities

• Respond to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
• Handle inbound calls from both internal and external customers, creating service cases and documenting all interactions.
• Demonstrate empathy and active listening to understand customer concerns and provide appropriate resolutions.
• Research and resolve customer complaints, billing issues, and service-related concerns per policies and procedures.
• Accurately update and maintain customer records and case notes in the system, ensuring complete documentation.
• Work with internal departments to escalate and resolve complex issues for a seamless experience.

Skills

Customer service

Communication

Data entry

Microsoft Office

Google Suite

Problem solving

Education

Associate degree in business

Tools

ServiceNow

CRM software

Softphone

Job description

INDCLINIC

• Be Valued for What You Bring to the Team – Competitive pay that rewards your hard work
• Benefits You Can Count On – Medical, dental, vision, and life insurance coverage
• Work Hard. Recharge Often. – Generous PTO and extended illness benefits
• Invest in Your Future – 401(k) with company match
• Grow With Us – Career development, learning opportunities, and advancement pathways
• We Invest in Your Success – Licensure and certification reimbursement for eligible roles
• Student Loan Support – Assistance available for eligible roles
• Your Wins Deserve Recognition – Employee rewards and recognition programs
• A Team You'll Love Working With – A collaborative, purpose-driven culture making a difference every day
• Additional Voluntary Benefits – Choose from options such as pet insurance, identity protection, and legal insurance.

Why Join Us?

• Be Valued for What You Bring to the Team – Competitive pay that rewards your hard work
• Benefits You Can Count On – Medical, dental, vision, and life insurance coverage
• Work Hard. Recharge Often. – Generous PTO and extended illness benefits
• Invest in Your Future – 401(k) with company match
• Grow With Us – Career development, learning opportunities, and advancement pathways
• We Invest in Your Success – Licensure and certification reimbursement for eligible roles
• Student Loan Support – Assistance available for eligible roles
• Your Wins Deserve Recognition – Employee rewards and recognition programs
• A Team You'll Love Working With – A collaborative, purpose-driven culture making a difference every day
• Additional Voluntary Benefits – Choose from options such as pet insurance, identity protection, and legal insurance.

Great people. Great benefits. Meaningful work. Join us and make an impact.

8-Hour Shifts Available, No weekends, No holidays, No Call

Hours of Operation: Monday - Friday 8:00am - 5:00pm

Job Summary

The Customer Service Representative is responsible for handling customer inquiries, resolving issues, and providing a positive service experience across multiple communication channels, including phone, email, chat, and in-person interactions. This role requires strong problem-solving skills, professionalism, and attention to detail to ensure timely resolution of customer concerns while maintaining high service standards.

Essential Functions

• Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction.
• Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately.
• Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions.
• Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures.
• Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions.
• Works collaboratively with internal departments to elevate and resolve complex issues, ensuring a seamless customer experience.
• Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction.
• Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Associate Degree or coursework in Business, Communications, or a related field preferred
• 1-2 years of experience in customer service, call center, or administrative support required

Knowledge, Skills And Abilities

• Working knowledge of Google Suite, ServiceNow or similar ticketing platform, soft phone software, willingness to learn enterprise wide (ERP) such as Oracle or similar.
• Strong verbal and written communication skills, ensuring clear and professional interactions.
• Ability to handle high call volumes and multi-task across different customer service platforms.
• Strong problem-solving skills with the ability to resolve customer concerns efficiently and effectively.
• Proficiency in customer service software, CRM systems, and Microsoft Office applications.
• Ability to remain calm and professional in high-stress situations while de-escalating customer concerns.
• Strong attention to detail in data entry, documentation, and customer interactions.
• Ability to work independently and as part of a collaborative team in a fast-paced environment.