Multi-Channel Customer Support Specialist

Tennova Healthcare- Turkey Creek Medical Center; Knoxville (TN); On-site; USD 32,000 - 46,000; Full time

Job summary

Tennova Healthcare- Turkey Creek Medical Center in Knoxville, TN is seeking a Customer Service Representative to handle inquiries across phone, email, chat, and in person, delivering a positive service experience.

You will document interactions, resolve issues, collaborate with other departments, and maintain accurate records while upholding high standards of professionalism and attendance.

Qualifications

• Associate degree or coursework in Business, Communications, or related field preferred.
• 1–2 years of experience in customer service, call center, or administrative support required.

Responsibilities

• Responds to customer inquiries via phone, email, live chat, and written correspondence in a courteous, professional manner.
• Handles inbound calls from internal and external customers, creating service cases and documenting interactions.
• Demonstrates empathy and active listening to understand customer concerns and provide resolutions.
• Researches and resolves complaints, billing issues, and service-related concerns per policy.
• Maintains accurate customer records and case notes in the system.

Skills

Strong communication

Customer service orientation

Ability to multi-task

Problem-solving

Education

Associate Degree or coursework in Business/Communications

Tools

Google Suite

ServiceNow

CRM systems

Microsoft Office

Soft phone software

ERP systems (Oracle)

Job description

Tennova Healthcare- Turkey Creek Medical Center in Knoxville, TN is seeking a Customer Service Representative to handle inquiries across phone, email, chat, and in person, delivering a positive service experience.

You will document interactions, resolve issues, collaborate with other departments, and maintain accurate records while upholding high standards of professionalism and attendance.